Fitbit is a company that sells wearable products that help you track your fitness and wellbeing. Contacting a company as big as Fitbit can be frustrating, especially if you're having issues with your account and need immediate help. To contact Fitbit, call Customer Service at 877-623-4997, chat online with a representative, send Fitbit a message on Twitter, or send a general query to get your questions answered.
Method 1 of 2: Get an answer immediately
Step 1. Call Fitbit's customer support line for general questions
To set up an account or troubleshoot problems, contact Fitbit's general customer support hotline. Customer service is available every day from 4 a.m. to 9 p.m. Pacific Standard Time. You will be asked to provide your account information and your specific question.
Call 877-623-4997 to reach customer service
Step 2. Start a live chat online to speak to someone right away
If you need an instant answer to your question, contact a Fitbit Customer Service representative online. You may have to wait for an account manager to be available before you can chat with them. Sign in with your account information before starting the chat.
Visit the website https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs and click on “Live Chat” to start the chat function
Step 3. Contact Fitbit on Twitter for a quick response
Fitbit has a Twitter account that also offers customer support functions. Send Fitbit a direct message to have your questions answered or tag the company in a tweet for a public response.
Visit Fitbit's Twitter account at
Fitbit's Twitter account can answer your question in multiple languages, including English, French and Spanish.
Method 2 of 2: emails, warranty inquiries, and search forums
Step 1. Submit a general request to receive an email response
Fitbit does not have its own customer service email address. However, if you use the company's website to submit a question, you will receive your answer by email. Enter your full name, email address, and specific issue to receive a response from Fitbit.
Visit the website https://help.fitbit.com/?cu=1&form=general to submit your request
Step 2. Log into your account to get warranty service
If you need to contact Fitbit because your strap is broken, you can submit a warranty claim to have a new strap shipped to you. Sign in to your account with your email address or Facebook account. Submit your claim to have a new tape mailed to you.
Visit https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs and click on “Broken Belt?” To submit your warranty claim
Step 3. Search the Fitbit forums to find answers to your questions
Fitbit has a community that may be able to answer your questions for you. Find your question to find out if someone else has had the same problem as you and can tell you how to solve it. You can search the forums for keywords or products.
Visit https://community.fitbit.com/t5/Community/ct-p/EN to search the Fitbit forums
Some questions are answered by Fitbit staff, while others are only answered by community members.